UX Strategist & Innovation Facilitator
I can walk into any meeting and leave with a path to move the work forward: a plan, a prototype, or a workshop
10+ years designing at the intersection of strategy, research, and craft. 2024 Discover Financial Services President's Award winner. Co-inventor on two filed patents. Speaker at Grace Hopper Open Source Day. Recognized Figma SME and Design Thinking facilitator across 50+ cross-functional workshops.
“Yessel has taken difficult, complicated problems and transformed them into intuitive, modernized, effective, and beautiful designs.”
Stakeholder, Discover Financial Services
“She has shown the ability to influence stakeholders by showing them the value in UX designs and helping them think outside the box.”
Peer, Discover Financial Services
Enterprise · Risk Management
PRCMS Modernization – defining the path forward for Discover's payment risk case management platform
Facilitated the Define phase of a modernization initiative for the platform Discover uses to manage fraud cases, compliance escalations, and high-risk transactions across Discover Network and Diners Club. Led user interviews, shaped the problem framing, and built a user-centric roadmap for redesign.
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Certifai – AI trustworthiness platform selected as SXSW 2020 Innovation Awards Finalist
Designed the product UX from concept to implementation in cross-functional international teams, closing deals with enterprise clients including HSBC and Anthem.
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Living Security – UX that helped grow platform revenue from $1M annually to $1M single deals
Lead Designer for the cybersecurity awareness training platform. Conducted user research, built the design system, and mapped end-to-end user journeys across the product lifecycle.
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Web · Legal Tech
Mifiel Legal E-Signature – making binding contracts feel effortless
UX strategy and interaction design for a legal e-signature platform serving businesses and legal professionals across Latin America. Designed the end-to-end signing experience to reduce friction at every step of a process users found unfamiliar and intimidating.
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Cashflow Verification: Snapshot UX – reframing $621M in fallout as a design problem
ContentSquare analytics and moderated and unmoderated usability testing to diagnose why Snapshot adoption was stalling at Discover Financial Services. Reframed a $621M fallout figure — not a trust problem, but a design problem with six documented failure points and six direct fixes.
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Discover ODS – reducing a 2.5-week audit process to minutes
Design Thinking facilitation, internal user research, and UX strategy that shaped Surveyor from a proof of concept into Discover's open-source Operational Data Store framework. Tasks that once required assembled SME teams and weeks of manual work now take any Discover employee minutes.
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I'm Yessel — a UX strategist and innovation facilitator based in Austin, TX. My work lives at the intersection of design, strategy, and human behavior. I help organizations understand what their users actually need, then build the structures, systems, and experiences that meet those needs at scale.
I started as a graphic designer and grew into UX through a curiosity I've never been able to turn off. I've designed enterprise AI products, built design systems, led research for blockchain platforms, and eventually found my home in innovation facilitation — the work of helping teams unlock ideas they didn't know they had.
At Discover, I designed the Ideation Hub: an internal crowd-sourcing platform that earned a 2024 President's Award, a patent co-inventor credit, and real adoption from real people solving real problems. I've facilitated dozens of workshops for teams across the company — individual contributors and SVPs alike — and I've learned that the best outcomes happen when everyone in the room feels heard.
I care deeply about accessibility, not as a checkbox but as a design foundation. I've contributed to open-source accessibility tooling, spoken at Grace Hopper Open Source Day, and built accessible-first experiences into every project I touch.
When I'm not designing or facilitating, I'm mentoring, learning, or figuring out how to make something complicated feel simple.
"Yessel is an expert. She is super flexible — she can do design work and strategic work, and she takes what people are saying in a meeting and turns it into an approach, a plan, research, and visuals."
I'm available for full-time roles and select freelance engagements.
Let's make something great together.